Refund policy

Returns and Exchanges 

Please make sure you read item descriptions and sizes carefully before placing your order and don`t hesitate to get in touch if you have any questions. 

Returns are accepted if you`re not 100% happy with your purchase, except for personalised items and earrings (due to hygienic reasons)

All items must be returned in original packaging and condition (unused), any loss in value due to damage, missing parts or other reasons will be the buyer`s responsibility. 

Buyer is responsible for return postage costs, using a signed for service is recommended as items lost in transit will not be refunded.

If you decide to return your item, you have 14 days from receiving the item to inform me, and another 14 days to post it back.

A refund will be issued within 14 days once the item arrives back at IZABO Jewellery. As most of my items are made to order, I will need the usual turnaround time to make any exchanges. 

Please get in touch if you`re considering a return and I`ll provide return address for you to proceed. ​

Faulty items

Please get in touch within 14 days of receipt if your item is faulty and we can discuss how to proceed. 

Cancellation of item 

As most of my jewellery is made to order, please email me within 48 hrs of placing your order on izabojewellery@gmail.com to cancel.