Shipping, Return & Cancellation Policy
UK Shipping Policy
All UK orders will be shipped by Royal Mail 2nd Class Signed for deliver which may take 3-5 working days to arrive.
Orders over £75 will post with free delivery, all other orders within the UK cost £5.95
Local pick up is available free of charge from Henfield, West Sussex and I might be able to drop off your package within 5 miles, please get in touch to discuss.
Gift notes
Leave a note at check out if you require a gift note in your package.
International Shipping
International orders cost £17.50 and delivery might take 7-14 working days depending on your location.
Unfortunately shipping to the EU is not available at the moment.
Returns and Exchanges
Please make sure you read item descriptions and sizes carefully before placing your order and don`t hesitate to get in touch if you have any questions.
Returns are accepted if you`re not 100% happy with your purchase, except for personalised items and earrings (due to hygienic reasons)
All items must be returned in original packaging and condition (unused), any loss in value due to damage, missing parts or other reasons will be the buyer`s responsibility.
Buyer is responsible for return postage costs, using a signed for service is recommended as items lost in transit will not be refunded.
If you decide to return your item, you have 14 days from receiving the item to inform me, and another 14 days to post it back.
A refund will be issued within 14 days once the item arrives back at Izabella Szabo Jewellery. As most of my items are made to order, I will need the usual turnaround time to make any exchanges.
Please get in touch if you`re considering a return and I`ll provide return address for you to proceed.
Faulty items
Please get in touch within 14 days of receipt if your item is faulty and we can discuss how to proceed.
Cancellation of item
As most of my jewellery is made to order, please email me within 48 hrs of placing your order on info@izabellaszabojewellery.co.uk to cancel.
Workshop Cancellation Policy
As workshop spaces are limited and I prepare materials and equipment in advance, I’ve included the options below to give you a little flexibility if your plans change.
Beginners' Jewellery Making Workshops
If you can no longer make your booked date, you can:
- move your booking to another available workshop date within 3 months of your original booking, or
- transfer your place to someone else.
Date changes are subject to availability and need to be requested before your original workshop date.
Taster Sessions
Taster Session bookings are non-refundable and can’t be moved to another date. However, you’re welcome to pass your place on to someone else if you can no longer attend.
If you transfer your place to someone else, please let me know their name in advance. The original booking holder is responsible for arranging the transfer.
Late arrivals, early departures & missed attendance
Workshop places are booked and prepared in advance, so unfortunately I’m unable to offer partial refunds or price reductions if someone arrives late, leaves early or misses part or all of the workshop. This also applies to individual attendees within a group booking.
Minimum numbers
Workshops may occasionally need to be cancelled if the minimum number of bookings isn’t reached. If this happens, you’ll be offered an alternative date or a full refund.
Safety & behaviour
For everyone’s safety and enjoyment, I reserve the right to ask anyone behaving in an unsafe, disruptive or inappropriate manner to leave the workshop. No refund will be given in these circumstances.
If I need to cancel
If I need to cancel a workshop, you’ll be offered an alternative date or a full refund — whichever works best for you.
By booking a place on the workshop, you agree to these terms and conditions.
